Return Policy
We promise to do our best to deliver amazing products and the best customer experience possible. If you’re looking to make a return, here are some things you might want to know:
We remain firm on our return policy with all of our customers.
Shipping will not be refunded on any returned items and return shipping costs are the responsibility of the customer.
We do not need to be notified of any return(s) prior to sending them to us. (See instructions below regarding damages/defects)
We DO NOT offer exchanges. Due to high order volume & the high risk of sellouts, we are not able to process exchanges.
We DO NOT offer refunds. Store credit or a gift card will be issued within 5 business days of the return arriving at the warehouse for the purchase price of all eligible returned merchandise.
All returns from the website are issued as a gift card. Facebook or App returns are issued in store credit on CommentSold. You will be notified via email that your credit or gift card has been issued, along with instructions on how to redeem it.
Effective 2/1/22 – All sales final on swimsuits as they are considered non-returnable. No exceptions.
CLEARANCE AND ACCESSORY SALES ARE FINAL AND ARE NON-RETURNABLE. THESE ITEMS ARE GENERALLY INDICATED WITH A PRICE ENDING IN $0.99. SPECIAL SALES WITH DISCOUNTS OVER 30% ARE ALL SALES FINAL. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED AS ACCESSORIES OR SALE ITEMS.
Returns must:
Be postmarked within 20 (twenty) days of ORDER DATE. (Exception: Pre-Orders must be postmarked within 20 days of SHIP DATE.)
Be received in original, unused condition with original product packaging and original tags attached.
If an item has stains, smell of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the re-shipping fee.
Include original invoice or a copy of the order confirmation emailed to you. Please indicate the reason for returning.
ANY ITEMS REJECTED FOR RETURN WILL REQUIRE A RE-SHIPPING FEE. IF WE DO NOT RECEIVE THE RE-SHIPPING FEE WITHIN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.
DAMAGED OR DEFECTIVE MERCHANDISE:
Please inspect your order immediately upon receipt. DO NOT return before contacting us.
If you believe you have received damaged or defective merchandise, you MUST contact us within 3 days of receipt. No Exceptions.
If we do not receive notification within 3 days, the return will be rejected and no store credit/gift card or refund will be issued.
Process to report damage/defect:
Use your smartphone to take pictures of the damaged/defective area and email the images to support, including the tag in the image showing it is still attached to the item.
Indicate “Damaged” or “Defective” in the subject line.
Include the first and last name on your account, order#, and product code or name of the item.
You will receive a response from our customer support team within 24 business hours (Monday through Friday – Business Hours Only).
ALL OTHER RETURN GUIDELINES STILL APPLY.
Thank you again for your business!
All the Best,
Your Team
